Refund policy

We hope you will LOVE your purchase as much as we do, but we understand it’s not always a good fit!

If you decide you would like to return your item, please email us within 3 days of receiving your order on …..  We must then receive your returned item within 14 days of you receiving your item. 

Upon receiving your items, your order must be checked to ensure there has been no damage in transit.  All faults or damages must be reported within 24hrs of receiving the product. You must send an image of the reported issues and we will endeavour to resolve the issue for you. You can do this through the contact section or by emailing…

Please note, all sale items are final sale and are non refundable or exchangeable. 

The item/s must be returned in ‘as new’ condition, securely packaged, undamaged and in the original packaging. This is both the box they came in and the protective packaging. Any items returned without their original packaging will be charged a fee of £5. Any returns received without protective packaging will not be able to be refunded. We will be unable to process your return if unwanted items are returned to us damaged in any way. When returning an item it is the customer's responsibility to ensure that the returning item is suitably packaged and protected to avoid damage in transit. We are unable to issue refunds for items which have been damaged in the returns process and the item may be returned if not received back to us "as new" 

Please include the order number in the box so we know who the return is from, we can not process the refund without this. Anonymous returns will be held in quarantine until the customer gets in touch.

Unfortunately, we will not refund shipping costs for unwanted items. You are responsible for the cost of returning your items. We recommend using a tracked or recorded returns service as we are not responsible for lost parcels. If you receive a faulty or damaged item, we will send out a replacement to you as soon as possible. Please do not dispose of damaged or faulty items or their packaging unless advised to do so by us.

Once we have received your return, we will process your refund minus the original postage cost and, if you have requested one, release your exchange. Please be advised that your refund may take up to 14 days to show in your account.